Frequently asked questions (FAQs)

You’ve got questions about Kids Web Services. We’ve got answers.

Kids Web Services FAQ

Browse or search to learn more about our age and parent verification services; get information on managing your child’s account or your own; find out about how we respect your data; and more.

Account management

Age and parent verification

Account management

How do I delete my Parent Portal account?

How do I remove an app from my child’s profile in the Parent Portal?

How do I unlink a child from my Parent Portal account?

Why can’t I log in to the Parent Portal?

I want to amend permissions I previously set. How do I do this?

Need to get in touch?

If you still have unanswered questions or need help after checking out the information on these pages, don’t hesitate to reach out to us.